Monday, December 03, 2018
by Kelly Pahl • email@example.com
BJWCH | “Walk a mile in my shoes” is an expression that means to spend time trying to consider or understand another person’s perspectives and experiences.
Although the managing for daily improvement (MDI) gemba walk to Barnes-Jewish West County Hospital supply distribution is far less than a mile, over the past year it has been key to enhancing understanding of what the supply distribution team does and issues they face, says Essie Barker, supervisor.
“We are excited to be part of MDI route 3,” Barker says. “We talk to leaders and get their perspective. It’s very helpful. People also are understanding more about our part in the supply process — there is so much more to what we do than pushing carts. Our team is spotlighted in a good way.”
Barker’s team holds a huddle at 8:30 a.m., and the gemba walk follows shortly after. Mark Adkins, BJC supply chain regional manager, sends a text in the morning to hospital supply distribution supervisors to see if anyone has issues. He then huddles with the BJC senior leaders at 9:50 a.m. “Now we’re getting updates on issues by noon, instead of a day or a day and a half later,” Barker says.
Barker’s five team members take turns presenting at the MDI board. “I like to present,” says Lisa Buehler, supply distribution. “Senior leadership always has questions. It’s good to have outside eyes and for them to understand what we do. It’s also helped the nursing staff better understand what we do.”
Supply distribution tracks metrics like supply returns and rush items, which impact both quality and cost. They drill down to get to the root of fall outs (failures to meet a goal being measured). In the past, supply distribution had months with 20 rush items; now they’re into the single digits.
As a result of the MDI, Buehler developed a partnership with Cardinal, BJWCH’s major supply distributor. Every Thursday she has a scheduled call with Cardinal, where they discuss and resolve issues. “Both parties are interested in figuring out how to do a better job,” Barker says. “Cardinal has been here and spent time at our board. Gemba work led to that relationship.
“It’s been a fun journey. It’s been a big deal to see how committed the staff are. They are passionate about what they do and are becoming very good problem solvers.”
Number of views (320)/Comments (7)
12/3/2018 2:35 PM
So proud of the team!
12/3/2018 2:47 PM
It's wonderful to know you Essie and the great work you and your team are doing . I am so excited
Catalina A Miller
12/3/2018 3:23 PM
Way to go ladies and the rest of the WC team.
12/4/2018 7:24 AM
What a team!
12/4/2018 8:26 AM
It is great to see the work Essie and her team are doing!
12/4/2018 10:32 AM
Congratulations Essie and the Supply Chain team at West County! You're a great model for our full Supply Chain team!
12/4/2018 1:42 PM
Great story and great team at BJWCH!