Monday, April 17, 2017
by Dave Whaley
AMH | Alton Memorial Hospital’s emergency department is getting noticed by other hospitals for its work in reducing wait times.
Aaron Valleroy, AMH performance improvement consultant, says great progress has been made in reducing the time between when the ED physician does an admission order and when the patient is admitted to an inpatient room.
He says this performance is what sparked other BJC facilities, like Missouri Baptist Medical Center and Northwest HealthCare, to visit and observe.
“Through physician education and real-time charting, plus input from our hospitalists, the time was able to be reduced from about 100 minutes to 58 minutes by the end of 2016,” Valleroy says.
Valleroy says an “admit communication process” has been developed for the ED physicians and hospitalists, as well as education on testing that can be done on inpatient floors, rather than while the patient is still in the ED.
Meanwhile, Becky Miller, ED assistant manager, says recent remodeling led to a process change to improve times for the patient’s entire length of stay. “If there are any open rooms, the patients don’t go into triage,” Miller says. “They go directly to a room to decrease their length of stay and get them treated in a timelier manner. Also, we now have a results-pending room, where the patients are moved after their tests are completed to await their results.”
Cindy Bray, ED manager, says cooperation among staff members has been vital in the process. “The ED staff, the physicians and the inpatient staff have embraced this process, which has made it such a success,” she says. “We have excellent staff at AMH. They are always willing to take on new challenges to improve the care we give to our patients.”
Dave Whaley, firstname.lastname@example.org
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