Thursday, January 24, 2019
by Brittany Dixon • email@example.com
BJC | More than 35,000 BJC and Washington University team members attended training classes to learn how to use Epic during 2016-2018. Training such a large group of people in a relatively short time was a huge undertaking, requiring about 160 credentialed trainers and almost 100 classrooms. Almost everyone who attended training did so in a traditional classroom setting with a trainer in the front of the room and more soon-to-be Epic users in the classroom.
In July 2018, the Epic1 training team launched virtual training — a new way for newly hired and transfer staff members to learn Epic before beginning their new role. The success of virtual training has proven that a great training experience can take place outside of the traditional classroom setting.
Virtual training allows one trainer to lead classes at several locations throughout BJC. Learners come into a computer lab closer to where they live or work, wear headsets, and attend their class. They communicate with their trainer through Adobe Connect, and they may be in a physical classroom with people taking other classes.
Learners say one of the best aspects of virtual training is the team of virtual trainers. Even though they aren’t in the room, the trainers still provide an active and engaging learning session. Learners say that makes the virtual training experience even more appealing.
In fact, when users were asked what they liked about the class in a survey administered by the Epic1 training team, many participants indicated how pleased they were with the way the virtual trainers interacted with the class:
Tammy Walker began working with the Epic1 training team as a virtual trainer during the Pod 1 go-live.
She has been training users on Epic at various health care organizations since 2016.
With humor and even a song here and there, she usually begins the class by getting to know users with an ice breaker question like, “What is your favorite food?”
This also allows users to become comfortable and familiar with the functionality of the virtual training tool.
“Some folks can be anxious about class, and my hope is to relax them and help them to have an enjoyable learning experience,” Walker explains.
Students may feel uneasy about participating in virtual training, thinking they’ll miss the personal touch of having a trainer right there in the classroom. Interestingly enough, those who have attended a virtual training class are surprised at how personal the class feels.
“My favorite part of virtual training is getting the response back from the students that it was much better than they thought it was going to be,” Walker says.
Although there isn’t a trainer in the classroom, there is a classroom assistant present to help with any challenges or issues participants may have with their equipment and use of the training tool.
There are other benefits of virtual training versus classroom training as well. Virtual training allows Epic1 to serve users closer to where they work or live, while delivering a more consistent training experience across the organization. That means you don’t have to come to St. Louis if you live in Farmington. Unlike traditional classroom training, virtual training offers a more convenient space for new hires across multiple areas to complete training.
No one should worry about keeping up or falling behind during the class. Others who have taken a virtual training class note how simple it is to follow along:
Virtual training may be new to BJC, but it isn’t a new concept. This form of training is widely used in health care organizations, universities and corporate learning environments. The Epic1 training team shadowed multiple other organizations, like Sutter Health, to learn best practices for this way of training. Team members gained insights on classroom set up and the best way to schedule classes.
As virtual training continues, more classes will be offered each month.
Overall, launching virtual training at BJC has been one of many accomplishments with the implementation of a standard electronic medical record at BJC, equipping more than 1,200 team members to use Epic in their role.
Visit https://www.epic1.org/Training/FAQs for more information about virtual training.
Number of views (1013)/Comments (3)
1/29/2019 9:52 AM
I'm trying to set up EPIC classes for a new position I'm starting. Who do I contact to get enrolled.
1/29/2019 4:20 PM
Hi, Sandi. Please send your question to: EpicProgramTraining firstname.lastname@example.org
2/4/2019 2:46 PM
I did not find the training helpful. I was trained in elements that I do not use in my job - such as scheduling tests, procedures and getting prior auth. It would have been helpful to have a follow up about a month after the initial training so we could ask questions once we were more familiar with the system.